Sony Refunds Cyberpunk 2077 [Updated]
The PlayStation Store does not have such a friendly returns policy as Steam, but in the case of Cyberpunk 2077, at least in some cases, Sony refunds money, even after the user has downloaded and played the game.
Update #1
During a recent conference call, Michal Nowakowski, Vice President of Development, Member of the Board of CD Projekt RED, confirmed that both Sony and Microsoft do not have a special refund policy for Cyberpunk 2077. Standard PlayStation Store and Microsoft store rules apply here. In most cases these are time rules - number of hours of use in case of download and time from purchase (generally no more than 14 days).
This does not mean, however, that previous reports from players (see message content below) are made up. Cases of handling complaints on a case by case basis are possible and may have occurred. It is always worthwhile to contact the store staff. However, this does not change the fact that no "special refund action" of Cyberpunk 2077 is taking place.
If the refund rules have not been met (e.g. over time), both Sony and Microsoft may refuse to cancel the order. As you can see from many player entries, this may also happen:
Original message
- The performance issues of the console version of Cyberpunk 2077 prompt the players to try to seek refund and many of them have already had their money returned by Sony.
The PlayStation Store does not have such a friendly refund policy as Steam. However, in justified cases, Sony does return the money. It turns out that Cyberpunk 2077 is one of these rare exceptions. Players on Reddit report that some of them have already received their refunds and the game has disappeared from their library, even though it was downloaded and launched earlier. The main reason for refunds are performance issues on PS4 and Xbox One.
Cyberpunk 2077 unfortunately did not have an easy launch. Immediately after the release, there were a lot of reports on the Internet from the players about problems with the game. According to some people, the game is simply unfinished, and numerous issues are due to too pre-mature release. It is not difficult to notice, that although the PC version also faces a lot of glitches, the real problems are faced by console players.
On a suitably powerful PC, Cyberpunk 2077 is running smoothly and the problem with loading game world details too late is not so visible (which does not exclude the possibility of other bugs). Unfortunately, PS4 and Xbox One are not able to cope with the title. The frame rate drops even to 15 fps and resolution is scaled down to 720p. The players have also noticed that the world is somewhat impoverished compared to the PC version - there are less visible NPCs and vehicles in the streets at the same time, and the interiors look worse. Many of them decided not to wait for patches and apply for a refund.
![Sony Refunds Cyberpunk 2077 [Updated] - picture #1](https://cdn.gracza.pl/gallery/html/news/285449375.jpg)
According to the posts, the sellers do not seem to be hindering the process and they are accepting some of the applications (but not all of them). One of Reddit users even describes that allegedly, during the interview, the consultant informed him about the possibility of sending a complaint to CD Project RED through Sony:
"The lady I spoke with, Carly, also said that Sony is issuing a business complaint to CDPR about the issues, and I wasn't the first one to call in today about refunds."
If that's true, it wouldn't be anything strange. If the scale of refund equests for one title is large, Sony has the right to demand an explanation from the developer whose game is the reason. CD Project RED is obviously not deaf to the problems associated with <Cyberpunk 2077, and is quickly releasing more and more patches, which solve most of the reported bugs. Many players may be facing a dilemma: refund the game now while there is still time, or give it a chance and wait for patches.
