Diablo Immortal Criticized After Item Description Changes; People Want Refunds
By changing the description of an item's properties, Blizzard has prompted some players to demand refunds.
Blizzard has once again found itself the target of upset Diablo Immortal players. This time it was about an update to the legendary gem called Blessing of the Worthy.
Misleading description
It is noted that the description of the precious item has undergone a small, but very significant change to the disadvantage of the owner.
Players began to report the problem, which eventually reached the developers. One of Blizzard's community managers admitted to the error on Reddit and announced a quick solution to the problem:
"Through the helpful efforts of the community, we were alerted to a text description discrepancy with the Blessing of the Worthy Legendary Gem. At a certain rank, the gem's description changed from 'maximum life' to 'current life' verbiage, leaving players reasonably confused on which of the two descriptions was intended.
I'm here to tell you that was have patched this bug and will be pushing through the following text update for the Blessing of the Worthy Legendary Gem once our next Content Update goes live. This information will also be mentioned in our upcoming Content Update blog."
Problem solved? Not quite
The problematic effect in question allowed for the so-called "revenge", i.e. inflicting additional damage, the value of which was to be based on our maximum health.
For example,: 12% of 100,000 life points would give 12,000 additional damage.
These were the statistics of the controversial subjectPhoto: Reddit
Except it didn't, because as it turns out, as of now Blessing of the Worthy offers players additional damage calculated not based on their maximum health value, but from the current state of their health bar, which is quite a difference to the disadvantage of players.
And while Blizzard's response could be considered correct; they admitted their mistake and thanked the community for its support, it doesn't fix one important thing - the company won't refund players for the money they spent on this legendary item as part of microtransaction packages.
This was pointed out to the developers in a thread on Reddit, which we mentioned a few paragraphs above.
"While I appreciate the communication here, people, myself included, bought the gem thinking it was based off full life. Blizzard literally sold packs for cash with the wrong description. It's unacceptable to just come now and say "my bad" and pretend like you didn't literally just pull a bait and switch. You should refund all buyers of the blessing packs, or at least give the players equal eternal orb value of their purchase," Reddit user mb303030
A player from Canada even announced that members of his clan intend to file a lawsuit against Blizzard for misleading players:
"Bait and switch selling is illegal in Canada and your ToS is not above the law. The combined cost of the 3 Blessing of the Worthy bundles is not a trivial amount, and some Canadian members of my clan are now organizing to bring this to the small claims court of Ontario," Reddit user Capable-Ad4025
It seems that Blizzard, in addition to repenting, will have to pay to appease exasperated players who have already spent a fortune on microtransactions.
