Blizzard's Tech Support Instructed to Remove a Character in WoW to Fix a Minor Issue, Sparking Fan Theories About ChatGPT
Can you count on technical support in WoW? According to players, totally not, especially when they have suspicions that all problems are solved by bots.
Tech support, whether in video games or in the case of other services, is a vast topic. For years, people have been complaining about the need to communicate via email or enduring long waits for a call. More and more companies are deciding to use bots, which are designed to help solve problems. However, they aren't always able to do it.
Is Blizzard's technical support ChatGPT?
Recently, there was a situation in which one of the Diablo 4 fans couldn't contact any human after a ban was imposed on his account. He continued to encounter bots responsible for technical support despite the many pieces of evidence proving his innocence.
One player posted a similar story on Reddit. This time, the problem affected her friend, who is a fan of World of Warcraft and experienced an annoying issue with her main character's equipment. In response, support suggested trying to transfer the items to a different inventory, logging out of your account and logging back in, submitting a UI reset request, and deleting and restoring your character.
The concerned player carried out all the suggestions and even chose to remove the character, resulting in the permanent deletion of his main druid's info.
Gamers note that support advice is limited to a basic "Have you tried turning it on and off?" and that the support itself is just a bot that has no understanding of the current game realities.
The option to delete and restore a character was indeed available in July of this year, but it has recently been temporarily deactivated. Thus, players have no doubt that AI is behind these outdated pieces of advice.
No way I am deleting a character because the support team said so, no matter if it's a chatbot or a real person. Find the correct way to fix it instead of suggesting the cheapest ways or the subscription is not justified anymore and I am out, it's that simple.
Edit: And to be fair this person better be getting compensation.
"From one gamer to another" got me. Chatgpt here can do its job without lying to my face. Then again, I guess he might be piloting a few hundreds of farming bots so maybe not a lie after all.
I'd never "delete and undelete" my character though. That's just terrible advice.
Having known what was one of the best CS supports ever, it's really sad seeing it reduced to this piece of flaming garbage.
-- kaynpayn
Gamers say "no" to bots on the other side
This situation shows that players cannot count on adequate support from Blizzard. Of course, fans understand that in the case of several games with a large player base, it's difficult for employees to always be available. However, they would like to be assured that in the event of more challenging issues, they can rely on human intervention, as was the case in the past.
It's wild. We used to have a person on the other end who actually cared.
Hell, a GM logged in and personally restored my friends loot after being hacked for the first time. He joined our party within 30 minutes of the ticket being made and tp'ed us away to a secluded area outside Org. He chatted with us for a bit before demanding my friend add an authenticator.
Now I cant even get a real person at my bank anymore... let alone WoW.
Out of all of blizzards bs... I think the customer support needs fixed ASAP. It's unacceptable. Imagine not EVER being able to actually talk to someone at Blizzard... False bans, losing characters, any number of game breaking issues and you cannot talk to someone? It truly makes me scared to play this game sometimes.
-- SirDecros
It's unknown whether the player's problem will be solved and her character restored. Perhaps highlighting the issue will attract Blizzard's attention, and they will reach out to the victim.
